Returns and Warranty
These rules are for EU countries, if your ordered from non EU country please contact us and we will let you know, how to proceed. It depends on which country you are from, since every country has its own rules about taxes and customs.
If you are returning products from a country that is NOT in EU, please enter the value of package 0 EUR (US$) and choose return of a product. If the form is not filled correctly, we will not accept the return, or we will charge you 25 eur fee.
If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, fax, mail or by our cancellation form). Returns will be accepted within 14 days of the date you receive your order. No returns will be accepted less than 30 days prior to the exam, regardless of when the order was received.
Tesma sport d.o.o.
Please ensure that you return orders with sufficient postage. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find most affordable and convenient delivery service for your return. We do not return money for postal costs for sending and receiving your package.
In case you have to return your order because we have made a mistake or the product was damaged during delivery, or the product is faulty - then we will refund the return costs when they are not higher than 10 € (please inform yourself at the post office). Just send us a copy or a scan of the invoice. If the return costs would be more than 10 €, please contact us and we will arrange a pick-up for you! Please contact our Customer Service at [email protected] or contact us by telephone: 00386 4 59 58 760. For EU customers preferred method of returning money for shipping costs is to your bank account.
How to return products:
Please package the products in a suitable cardboard box. Fill out the return-form and include it in the package. Inform yourself about the cheapest way for you to send the product back, and make sure it’s stamped appropriately.
We recommend that returns are sent back with parcel tracking as we take no responsibility for lost or delayed returns. We take over responsibility for your parcel from the moment the parcel reaches our warehouse. You will be informed by e-mail as soon as we have your parcel.
WARRANTY (the conditions of warranty are down to each individual producer, and are usually described in a warranty card that comes with your product)
Please send us an email with the order number and your full name. Describe the problem in return-form and if possible, add a photo to clarify the issue. We will then look at the problem and let you know if it makes sense to send the product back. If we aren’t sure ourselves, we will forward the problem description to the producer to hear their opinion. This process saves you the frustration of paying for a delivery, just to find out the issue is not covered by warranty.
We wait for an answer from the manufacturer (time varies with each manufacturer in general, it takes 4-6 weeks), they will then inform us if the guarantee claim has been accepted and what they can offer you.
If the product does have a fault they will usually send a new replacement, or if that exact product is not in stock they will send a qualitatively equivalent model of the same price range as the claimed product. If the manufacturer decides that your claim is not valid (for example because the product was broken due to improper use), you will get the product back. We will contact you in such circumstances. As soon as we receive a replacement, we will send it to you free of charge. Credit vouchers from the manufacturer cannot be exchanged for cash.
ONLINE DISPUTE RESOLUTION
You can access dispute resolution form on this link.